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*kill**kill*
Jul. 9th, 2004 08:59 amI just want to scream.
I hate the elderly who try to scam/get something for nothing/lie/try to bullshit & bully people and use their age as a fucking excuse....
This older woman (read:bitch) has called about 10 times now in the span of 4-5 days trying to get us to fax a short-order form to her library, but she doesn't have the title of the book the form is in, and doesn't want to listen to me when I tell her that we do not fax anything to public patrons, because we're a private library, and we offer little to no services to the public. Yet she thinks that by calling other libraries and getting them to call us instead, the 'no' will become a 'yes'. This is not the case. While we have no problem with patrons performing their own research in our library, that's about all they can do. Nothing gets checked out to them, and they certainly can't get anything faxed to their homes, their work, or their home library.
And now i've just finished with another caller, who was trying to put a book on hold, but is (suprise, surprise!) a public patron- so I had to tell him that he couldn't have the book placed on hold, because he's just a public patron, and the book is non-circulating to him etc...
If this morning is any indication of what kind of day i'm going to have today, then the end of the day can't come soon enough.
I hate the elderly who try to scam/get something for nothing/lie/try to bullshit & bully people and use their age as a fucking excuse....
This older woman (read:bitch) has called about 10 times now in the span of 4-5 days trying to get us to fax a short-order form to her library, but she doesn't have the title of the book the form is in, and doesn't want to listen to me when I tell her that we do not fax anything to public patrons, because we're a private library, and we offer little to no services to the public. Yet she thinks that by calling other libraries and getting them to call us instead, the 'no' will become a 'yes'. This is not the case. While we have no problem with patrons performing their own research in our library, that's about all they can do. Nothing gets checked out to them, and they certainly can't get anything faxed to their homes, their work, or their home library.
And now i've just finished with another caller, who was trying to put a book on hold, but is (suprise, surprise!) a public patron- so I had to tell him that he couldn't have the book placed on hold, because he's just a public patron, and the book is non-circulating to him etc...
If this morning is any indication of what kind of day i'm going to have today, then the end of the day can't come soon enough.
